Responseo Ltd - trading as Bizwings, Bizwings.Cloud and Responseo.
Registered in England & Wales, Company No. 07719138.
Registered office: 3rd Floor, 207 Regent Street, London W1B 3HH.
These Terms and Conditions ("Terms") govern the supply of all services by Responseo Ltd to its business clients. Please read them carefully. By ordering, paying for, approving or using any of our Services, you agree to be bound by these Terms.
"We", "us", "our" means Responseo Ltd, a company registered in England & Wales (Company No. 07719138), whose registered office is at 3rd Floor, 207 Regent Street, London W1B 3HH, trading as Bizwings, Bizwings.Cloud and Responseo. "You", "your", "the Client" means the business entity that purchases, orders or uses our Services.
Our Services are supplied exclusively to businesses for purposes relating to their trade, business or profession. By ordering, you confirm you are acting in the course of business and not as a consumer.
Because this is a business-to-business contract, consumer protection rights do not apply, including the 14-day cancellation / cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You expressly acknowledge that there is no cooling-off period and no automatic right to cancel for a refund.
By making any payment, placing any order, signing or approving any proposal or quotation, or using any Service, you accept and are legally bound by these Terms. Payment constitutes full and binding acceptance of these Terms in the version in force at the time of payment.
"Services" means any service we provide, including but not limited to: AI voice receptionists and smart telephone assistants; AI chatbots; call answering, handling and routing; booking, payment, SMS and email follow-up systems; lead capture and workflow automation; web design, web development and hosting; search engine optimisation (SEO); digital marketing and advertising management; content creation; software development; custom integrations; and any related consultancy, design or technical work. These Terms apply to all Services unless varied by a written agreement signed by us.
Quotes and proposals are based on the scope, information and requirements provided at the time. Work outside the agreed scope ("change requests") may be quoted and charged separately. Quotes are valid for 30 days unless stated otherwise and may be revised where requirements, information or third-party costs change.
7.1 All fees are payable in advance unless we agree otherwise in writing. Setup fees, onboarding fees and deposits are payable before work begins.
7.2 Deposits, setup fees and onboarding fees are non-refundable once paid, except where a refund is required by law. This is because, on receipt of payment, we reserve capacity, allocate resources, begin onboarding, review requirements, schedule work, and may decline or delay other work. If you cancel before completion, we may retain the deposit as a genuine and reasonable contribution towards our costs, time, reserved capacity and lost opportunity.
7.3 Where work is structured by stage or milestone, sums paid for any stage that has commenced or completed are non-refundable, including where you subsequently cancel.
7.4 Usage-based charges - including call minutes, SMS credits, telephony charges and third-party API or platform costs - are non-refundable once consumed.
7.5 We may suspend, limit or withdraw the Services where any sum due to us is overdue.
7.6 Late payment of any sum entitles us to interest and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.
7.7 Results are not guaranteed. SEO, marketing and advertising outcomes - including search rankings, traffic, leads and conversions - depend on factors outside our control. Our fees are payable for the work performed, not for any specific outcome or result.
7.8 Third-party costs - including domains, hosting, software licences, plugins, advertising spend and API fees - are payable by you and are non-refundable, whether paid directly by you or by us on your behalf.
8.1 Subscription services renew automatically on a monthly or agreed billing cycle unless cancelled in writing before the next billing date.
8.2 Subscription fees are billed in advance and are non-refundable once the billing period has started, except where a refund is required by law or expressly agreed by us in writing. No partial-period or pro-rata refunds are given.
8.3 You must cancel subscription services in writing. Cancellation takes effect at the end of the current paid billing period unless we agree otherwise.
8.4 If payment fails, is disputed, reversed or remains unpaid, we may suspend or restrict the Services immediately without liability.
8.5 If Services are suspended or cancelled, we may charge a reasonable reactivation, reconnection or setup fee to restore the Services.
8.6 Following cancellation, you are responsible for exporting or requesting any data you require before the service ends. We may delete or archive data after a reasonable period.
8.7 In addition to any deposit retained under clause 7.2, on cancellation you remain liable for all work performed up to the date of cancellation, all third-party costs and commitments reasonably incurred on your behalf that cannot be cancelled, and an administrative recovery charge of £250, representing the reasonable administrative cost to us of processing the cancellation, releasing reserved resources and closing the engagement. These sums are a genuine reflection of the losses and costs we incur as a result of your cancellation and are not a penalty.
8.8 If the Services include telephone numbers, call routing, domains, hosting, email, integrations or third-party accounts, you are responsible for requesting any transfer, export or handover before cancellation. We are not responsible for loss of access caused by cancellation, non-payment or failure to request transfer in time.
You are responsible for: providing accurate and complete business information, scripts, pricing and content; the accuracy and lawfulness of any content or materials you supply; obtaining any consents or notices required in your jurisdiction; and reviewing and approving the configuration of your Services. We act in good faith on the information and instructions you provide. If your business information changes, you must notify us in writing.
Where we provide scripts, content, designs, workflows, chatbot responses, AI receptionist configuration, booking flows, automations, website pages, emails, SMS templates, call handling rules or other materials for review, you are responsible for checking their accuracy, suitability, legality and completeness before approval or use.
Once you approve any material, configuration, workflow, script, prompt, response, page, design or automation, you accept responsibility for the approved item and for any consequences arising from its use, except where caused directly by our fraud or wilful misconduct.
You are responsible for ensuring that all business information supplied to us is accurate and up to date, including prices, services, opening hours, availability, booking rules, staff details, customer policies, disclaimers and contact information. We are not responsible for losses caused by outdated, inaccurate or incomplete information supplied or approved by you.
You acknowledge and agree that AI-based services, including AI receptionists, chatbots, voice assistants, automated messaging, call handling, lead capture and workflow automation, are probabilistic technologies and may not always produce accurate, complete, appropriate or error-free outputs.
AI systems may misunderstand users, misinterpret speech, fail to detect context, provide incorrect or incomplete information, generate unsuitable wording, fail to respond, respond slowly, duplicate actions, omit actions, incorrectly classify enquiries, incorrectly route calls or messages, or rely on inaccurate information supplied by you or third parties.
You are responsible for reviewing, testing and approving all scripts, prompts, FAQs, business information, pricing, opening hours, service descriptions, booking rules, escalation rules and workflows before they are used with your customers.
The Services are intended to support your business operations and should not be treated as a guaranteed replacement for human review, human judgement, customer service staff, emergency contact routes or professional advice.
We are not liable for losses arising from AI-generated outputs, missed calls, missed leads, inaccurate responses, incorrect bookings, incorrect customer information, failed automations, misunderstood communications or third-party AI/telephony failures, except where caused directly by our fraud, wilful misconduct or where liability cannot legally be excluded.
You agree to monitor the Services regularly and promptly notify us of any incorrect behaviour, inaccurate responses, technical issues or required changes.
You are responsible for ensuring that callers, customers, staff and other individuals are provided with any legally required notices relating to call recording, AI call handling, automated communications, chatbot use, data capture, SMS, email marketing, booking follow-up and customer relationship management.
You must not use the Services in a way that breaches UK GDPR, PECR, telephony rules, marketing rules, industry regulations, platform policies or any other applicable laws.
Where the Services involve outbound messaging, SMS, email, WhatsApp, lead follow-up or marketing communications, you are responsible for ensuring that you have the necessary consent, lawful basis or permission to contact each recipient.
You are responsible for the content, timing, recipient lists and legality of any communications sent through or connected with the Services, unless we have expressly agreed otherwise in writing.
The Services are not designed, authorised or intended for emergency communications, medical advice, legal advice, financial advice, regulated professional advice, safeguarding decisions, health and safety decisions or any safety-critical use.
You must not rely on the Services as the sole method for receiving urgent, emergency, legal, medical, financial, safeguarding or safety-critical communications.
You are responsible for maintaining appropriate human contact routes, emergency procedures, escalation routes, staff training and manual review processes.
We are not liable for any loss, damage, harm, missed communication or failure arising from the use of the Services for emergency, regulated, professional, medical, legal, financial, safeguarding or safety-critical purposes.
We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf as part of the Services, you are the Controller and we are the Processor, unless otherwise agreed in writing.
The personal data processed may include names, email addresses, telephone numbers, business details, customer enquiries, call recordings, call transcripts, chatbot messages, booking details, lead information, support communications and related metadata.
We will process personal data only for the purpose of providing, maintaining, supporting, improving and securing the Services, and in accordance with your documented instructions, unless we are required by law to do otherwise.
You are responsible for ensuring that you have a lawful basis for collecting and using personal data through the Services, and for providing any required privacy notices, call recording notices, AI disclosure notices, marketing consent notices and customer communications.
We may use trusted third-party providers and subprocessors to deliver the Services, including hosting providers, AI providers, telephony providers, SMS providers, email providers, CRM systems, analytics tools, payment processors and support tools. You authorise us to use such subprocessors where reasonably necessary to provide the Services. We will take reasonable steps to ensure that subprocessors are subject to suitable confidentiality, security and data protection obligations.
Some subprocessors may process data outside the United Kingdom. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place where required by applicable data protection law.
We will take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure, and will ensure that persons authorised to process personal data are subject to confidentiality obligations.
We will provide reasonable assistance, where possible and proportionate, to help you respond to data subject requests, security incidents, regulatory enquiries and data protection obligations relating to the Services. If we become aware of a personal data breach affecting personal data processed on your behalf, we will notify you without undue delay after becoming aware of it.
After termination or cancellation of the Services, we may delete or return personal data within a reasonable period, unless retention is required by law, required for legitimate business records, required for dispute handling, or retained in secure backups for a limited period. You remain responsible for the accuracy, legality, quality and appropriateness of the data, instructions, scripts, prompts, customer information and content you provide to us.
The Services may depend on third-party platforms, software, APIs, AI providers, hosting providers, domain registrars, email providers, telephony providers, SMS providers, payment processors, CRM systems, social media platforms, Google services and other external providers.
We do not control these third-party providers and are not responsible for their availability, pricing, policies, decisions, outages, restrictions, suspensions, errors, changes or withdrawal of services. You are responsible for complying with all applicable third-party terms, platform rules, acceptable use policies and payment obligations.
If a third-party provider changes its services, pricing, rules, API, access permissions or technical requirements, we may need to modify, suspend, replace or discontinue affected parts of the Services. Any additional work required may be charged separately.
You are responsible for maintaining ownership and access to your own domain names, hosting accounts, email accounts, Google accounts, social media accounts, advertising accounts, CRM accounts, telephony accounts and other third-party platforms, unless we expressly agree otherwise in writing.
Where we manage or access third-party accounts on your behalf, you must provide suitable access and permissions. You remain responsible for complying with the terms and policies of those third-party platforms.
We are not responsible for loss, suspension, deletion, expiry or interruption of any domain, account, email, hosting service, phone number, platform or third-party service caused by your non-payment, failure to renew, failure to provide access, breach of platform rules, third-party action or matters outside our control.
Where accounts, domains, hosting, phone numbers, systems or software licences are registered by us on your behalf, ownership, transfer rights and handover requirements must be agreed in writing. We may withhold transfer or handover while fees remain unpaid.
Unless otherwise agreed in writing, support includes reasonable assistance with faults affecting the agreed Services.
Support does not include new features, redesigns, new pages, new automations, new integrations, major workflow changes, staff training, business consulting, marketing strategy, content rewriting, platform migration, account recovery, third-party software support, hardware support or work caused by client error, third-party changes, unauthorised modifications or changes to external platforms. Any work outside the agreed scope may be quoted and charged separately.
We may prioritise support requests based on severity, business impact, client plan, availability and the nature of the issue. We are not required to provide support where invoices are unpaid, access has not been provided, required information is missing, or the issue is caused by third-party platforms outside our control.
18.1 Our platform, software, source code, systems, tools, frameworks and methods remain our property at all times. During your paid subscription or engagement, you receive a non-exclusive, non-transferable licence to use the Services for your own business purposes.
18.2 On full payment for bespoke deliverables, ownership of those specific deliverables transfers to you, excluding our pre-existing tools, libraries, frameworks, platform components and know-how, which we retain and may reuse for other clients.
Unless you tell us otherwise in writing before work begins, we may refer to you as a client and display non-confidential examples of the work in our portfolio, proposals, website, social media, case studies and marketing materials.
We will not disclose your confidential information, private customer data, sensitive business information or non-public commercial information without your permission. If you require confidentiality or white-label delivery, this must be agreed with us in writing before work begins and may affect pricing.
Each party agrees to keep confidential any non-public business, technical, financial, customer, operational or commercial information received from the other party.
Confidential information must not be disclosed to third parties except where required to provide the Services, required by law, required by a regulator, required by professional advisers, or agreed in writing. This clause does not apply to information that is already public, already known before disclosure, independently developed, or lawfully received from another source. This confidentiality obligation continues after the Services end.
During the Services and for 12 months after they end, you must not knowingly solicit, employ, engage or attempt to engage any of our employees, contractors, developers, designers, consultants, suppliers or agents who were involved in providing the Services, without our prior written consent.
If you breach this clause, you agree that we may suffer loss including recruitment cost, replacement cost, lost management time and lost commercial opportunity. This clause does not prevent general recruitment advertising not targeted at our staff or contractors.
If you raise a chargeback, payment reversal or payment dispute without first contacting us and allowing us a reasonable opportunity to resolve the issue, we may suspend the Services immediately.
You remain liable for all valid fees, costs, third-party costs, chargeback fees, payment processor fees, recovery costs and reasonable administrative time arising from the dispute. A chargeback, payment reversal or disputed payment does not automatically cancel the Services or remove your payment obligations.
We may terminate or suspend the Services immediately by written notice if you fail to pay any amount when due, breach these Terms, misuse the Services, provide unlawful content, use the Services unlawfully, damage our reputation, abuse our staff or contractors, interfere with systems, breach third-party platform rules, or fail to provide information or access required for us to provide the Services.
You may terminate the Services if we commit a material breach and fail to remedy it within a reasonable period after receiving written notice.
Termination does not affect any fees already due, any non-refundable fees, any third-party costs, any approved work, any completed work, or any rights and obligations intended to continue after termination.
We will not be liable for any delay, failure, interruption or inability to perform any obligation where this is caused by events outside our reasonable control.
Such events may include, without limitation, hosting outages, AI provider outages, telephony failures, internet failures, DNS failures, domain registrar issues, power failures, cyberattacks, malware, denial-of-service attacks, payment processor failures, software provider failures, strikes, labour disputes, war, terrorism, civil unrest, government action, regulatory changes, natural disasters, fire, flood, pandemic, epidemic or other events beyond our reasonable control.
Where such an event occurs, we will take reasonable steps to reduce disruption where practical, but we will not be liable for loss of profit, revenue, bookings, customers, data, goodwill or other losses arising from the event.
25.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded or limited.
25.2 Subject to clause 25.1, we are not liable for any loss of profit, loss of business, loss of bookings, loss of revenue, loss of goodwill, loss of anticipated savings, or for any indirect or consequential loss, howsoever arising.
25.3 Subject to clause 25.1, our total aggregate liability arising out of or in connection with the Services, whether in contract, tort (including negligence) or otherwise, in any 12-month period shall not exceed the total fees you paid to us for the relevant Service in that period.
25.4 You agree that the allocation of risk in these Terms is reasonable given the nature of the Services and the fees charged.
You agree to indemnify and hold us harmless from and against any claims, losses, damages, liabilities, costs and expenses arising from:
Any clauses intended to continue after the Services end will continue to apply, including clauses relating to payment, deposits, refunds, intellectual property, confidentiality, data protection, liability, indemnities, dispute resolution, governing law, non-solicitation and restrictions on use.
We may update these Terms from time to time. The version in force at the time you place your order or make payment will apply to that order. Your continued use of the Services after a change takes effect constitutes acceptance of the updated Terms.
These Terms and any dispute arising out of or in connection with them are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.
Responseo Ltd, 3rd Floor, 207 Regent Street, London W1B 3HH. Company No. 07719138. Trading as Bizwings, Bizwings.Cloud and Responseo.
Responseo Ltd, 3rd Floor, 207 Regent Street, London W1B 3HH. Company No. 07719138.
Trading as Bizwings, Bizwings.Cloud and Responseo. Last updated: 14 February 2026.
