Create support tickets and triage issues before your engineers get involved.
Also known as: virtual receptionist for it support companies • phone answering service for it support companies • call answering for it support companies
See how AI keeps your business connected 24/7
Your engineers are fixing a critical server issue. The phone keeps ringing with password reset requests. Every interruption delays the fix.
If you have been searching for a virtual receptionist for it support companies or phone answering service for it support companies, Bizwings offers an AI-powered solution that costs a fraction of traditional services while working 24 hours a day, 7 days a week.
Our AI gathers issue details, performs initial triage, creates tickets, and routes urgent problems to on-call staff.
Whether you need telephone answering for it support companies during business hours, after hours answering for it support companies, or out of hours call handling for it support companies, our AI handles it all seamlessly.
Creates support tickets automatically
Performs basic troubleshooting
Routes urgent issues immediately
Handles password reset requests
Provides status updates
Reduces engineer interruptions
Engineers deal with actual problems now instead of password resets. Productivity has improved massively.
Yes. Users are walked through basic steps like restarting and checking connections.
Based on your criteria - critical issues vs routine requests.
Yes. Tickets are created directly in your system.
Join thousands of IT Support Companies already using Bizwings AI.
✓ Fully managed setup ✓ No contracts ✓ Cancel anytime
Press play and hear how our Smart Telephone Assistant handles calls for businesses just like yours. 6 industries, 6 scenarios, every feature demonstrated.
⚠ The Problem
✔ The Solution
Each call demonstrates different features in a real-world scenario
SecureKey Locksmiths
Emergency lockout at night - customer needs urgent help getting back inside.
Glow Hair Studio
Customer calls to ask about pricing for a cut and colour, then books an appointment.
Apex Building Solutions
Homeowner enquires about a kitchen extension - cost, timescales, and books a free site visit.
Dave's Plumbing & Heating
Customer asks detailed questions about a boiler service - what's included, how often, then books.
Sparks Electrical Services
Evening call about dead kitchen sockets - bot gives safety advice, arranges a priority callback.
Summit Roofing
Unsure caller notices damp - bot guides them through diagnostic questions and gives indicative pricing.
No contract. Cancel anytime. Live within days.
Everything you heard in those calls - and more - comes as standard
Every caller hears your business name - day or night.
Answers detailed questions about your services like a trained receptionist.
Gives your prices accurately so customers can decide on the spot.
Fills your diary with confirmed appointments while you're on a job.
Sends a payment link by text so the money's in before you turn up.
Your customer gets a professional email with all the details.
Urgent or important calls go directly to your phone.
Different handling for daytime, evenings, weekends and holidays.
Takes the details and makes sure you see it first thing.
Qualifies every caller - what's the problem, how urgent, where.
Delivers important safety information without you needing to be there.
Customers can talk over it and it doesn't lose track.
Even if they don't book, you get their name, number and email.
Get a text with caller details while the conversation is still fresh.
Keeps things moving if a caller goes quiet.
You choose the tone, personality and style - your brand, your rules.
A quick chat about your services, hours and how you want calls handled.
Our team configures everything to match your business perfectly.
Your dedicated telephone number is ready and every call gets answered.
See why a Smart Assistant beats the alternatives
| Smart Assistant | Receptionist | Voicemail | Nothing | |
|---|---|---|---|---|
| Answers 24/7 | ✓ | ✗ | Sort of | ✗ |
| Books appointments | ✓ | ✓ | ✗ | ✗ |
| Sends SMS & email confirmations | ✓ | Rarely | ✗ | ✗ |
| Captures every lead | ✓ | Most | 15% | ✗ |
| Knows your services & prices | ✓ | With training | ✗ | ✗ |
| Never calls in sick | ✓ | ✗ | ✓ | N/A |
| Sounds like your business | ✓ | Depends | ✗ | ✗ |
| Email follow-ups | ✓ | Manual | ✗ | ✗ |
| Monthly cost | From £49 | £1,500+ | Free | £37,000/yr lost |
From £49. No contracts. Cancel anytime.
✓ No contracts ✓ Cancel anytime ✓ Telephone number included
✓ No contracts ✓ Cancel anytime ✓ Telephone number included
