AI Phone Assistant for Care Homes

Does it sound robotic?

Not at all. Your Smart Assistant uses natural-sounding voices that match the tone of a real receptionist. Callers regularly assume they're speaking to a human. Listen to the demos above and judge for yourself.

What happens if the caller has a complex question?

Your assistant is trained on your services, prices, and FAQs. For anything it can't handle, it captures the caller's details and lets them know you'll call back - so you never lose the lead.

Can I transfer calls to my mobile?

Yes. You can set up human transfer so the assistant offers to connect the caller directly to you or a team member when you're available.

Can it handle multiple calls at once?

Yes. Unlike a human receptionist, your Smart Assistant can handle multiple simultaneous calls without putting anyone on hold. Every caller gets answered instantly, even during your busiest periods.

Is there a contract or minimum term?

No contract. No minimum term. Cancel anytime. We believe you'll stay because it works, not because you're locked in.

How quickly can I be set up?

We handle everything for you. After a quick chat about your business, our team builds and configures your assistant. Most businesses are live within days.

Do I get my own telephone number?

Yes. You get a dedicated telephone number included in your plan. You can use it as your main business number, or forward your existing number to it.

Does it work with my existing business number?

Absolutely. Simply set up call forwarding from your existing number to your Smart Assistant number. Your customers keep calling the same number they always have - nothing changes for them.

What if I want to change how it answers?

Just let us know. Whether it's updating your services, changing your hours, or adjusting the way calls are handled - we make the changes for you, usually within 24 hours.

Is my data secure?

Yes. All call data, recordings, and customer information are stored securely with encryption. Your data is never shared with third parties and you have full control over it through your dashboard.

How do I know when someone has called?

You get instant email notifications with the caller's name, number, and what they needed. Plus, your full dashboard gives you analytics, lead management, and call recordings so you never miss a detail.

Can I use it just when I'm busy or out of hours?

Absolutely. You can set it to answer all calls, or only kick in when you don't pick up. Many customers use it as a safety net - if you're on a job or it's after hours, your assistant takes over automatically.

What about emergency or urgent jobs?

Your assistant can be configured to recognise urgent situations like burst pipes or lockouts. It can prioritise these calls, flag them as urgent in your notifications, and even offer to transfer the caller to you immediately.

Do I need any technical knowledge?

None at all. We set everything up for you. If you can answer a phone call, you can use this. Your dashboard is simple and straightforward - no training needed.

How does the booking system work?

Your assistant offers available time slots, collects the caller's details, and books them in. It can send deposit or full payment links, sync with Google Calendar, and confirm everything by SMS and email.

What about spam or nuisance calls?

Your assistant handles them so you don't have to. It politely deals with cold callers and time-wasters, meaning only genuine enquiries reach your inbox.

Can I listen back to every call?

Yes. Every call is recorded and available in your dashboard. You can listen back anytime to hear exactly what was discussed.